Cat Adoption Team has a master training checklist that we use to create training checklists for all of our staff in each position. We use this to create the onboarding checklist for new hires, as well as the tool for our 30, 60, 90, and annual reviews (we call them check-ins instead of reviews). Our managers and supervisors use the training checklists to ensure our staff are getting the training they need in a timely manner.
As managers, we also send training opportunities as they arrive by email. We assist staff with covering shifts to watch a webinar. When they do this, they take notes and then present a shorter version back to the team. Since they often take screenshots with their notes, we save them on our shared drive so others can go and review them at any time.
We do a lot of cross-training during our slower season to give staff the opportunity to see what happens in other departments, to build the relationship between departments, and to also see if they might be interested in a position if one opens up.
We hold quarterly training for staff and volunteers on aspects of sheltering that we often see, like URI, RW, socializing kittens or adults, bottle baby training, etc.
Speaking of volunteers, each position has a training checklist, just like our staff. We also have additional training opportunities via video for them to watch. We sent out national webinars and other articles in the weekly email that goes out. We level our volunteers and train them accordingly. Most of it is in person.
When we hire, we post jobs internally and externally, looking for the right candidate. We have learned that if you want to add diversity to your organization, you must post externally. We do promote from within as well. For example, we have lead positions for all of our main areas (shelter, hospital, and thrift store). We mentor our employees to learn more about becoming a lead as we discuss this in their check-ins. If someone is interested, we are willing to train and mentor them. Sometimes you have an employee on your bus but in the wrong seat, so moving them to fit their skills and passion better helps them want to stay with your organization.
If you have more questions about our training doc, how we conduct our hiring process or anything else around this topic, please feel free to reach out.
Kristi Brooks
Director of Operations
Cat Adoption Team
Sherwood, OR
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Kristi Brooks
Cat Adoption Team
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Original Message:
Sent: 01-01-2024 07:01 AM
From: Kim Domerofski (She/Her)
Subject: January 2024 Resource Drive: Staff Training & Leadership Development
#EducationandTraining
#OrganizationalManagement
#PeopleManagement(includingVolunteerIntegration)
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Kim Domerofski (she/her)
Community Manager
Maddie's Fund
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